Getting started
What devices does GoRegulate run on?
GoRegulate is designed for iPad. An adult (parent, guardian, or therapist) creates the account; children use the app under that account.
How do I set up a child profile?
After signing in, open the adult-gated settings area and add a child profile. Only a name or nickname is needed โ we deliberately ask for as little as possible.
How does the care circle work?
The account holder can connect a therapist or other caregiver so everyone supporting the child sees the same regulation data and AAC boards, kept in sync automatically.
Do I need an internet connection?
The app works offline for day-to-day use; an internet connection is needed to sync across the care circle, restore data on a new device, and manage your account.
Emotional regulation tools
What are zone check-ins?
A child (or caregiver) records which zone the child is in, what triggered it, and which calming strategy was tried. Over time this builds the picture the Regulation Forecast learns from.
What is the Regulation Forecast?
It reads your child's own zone, trigger, and outcome history to highlight time windows where dysregulation is more likely and recommend the calming strategies that have worked best for that child. It only ever uses your own family's data.
What does "Did it help?" do?
After a strategy is used, a quick ๐/๐/๐ rating records whether it helped. The Forecast uses these outcomes to recommend the best-performing strategy by name and success rate.
What is the avatar prompt on the home screen?
During higher-risk time windows, the child's avatar can offer a gentle nudge toward a calming tool. The child can follow it or dismiss it โ it never blocks anything.
AAC communication
What boards are included?
GoRegulate ships with preset core-word boards, including Quick Chat, Out & About, and Chat & Repair, plus the ability to build your own.
How do I edit AAC boards?
Board editing sits behind the adult PIN lock so buttons can't be rearranged mid-conversation. Unlock it in settings to add words, images, or whole boards.
How does grammar support work?
Tapping a word offers grammar forms (tense, plurals, and so on) in a popup, and tapping a token already in the sentence bar reopens the popup so a sentence can be edited mid-thought, including removing a word.
Can I add my own images to buttons?
Yes โ add photos or use the AI icon generator to create an icon from a short text description. Only the text you type is sent to generate the icon; see our privacy policy.
Why is there a screen lock in AAC?
The AAC screen lock (with adult PIN) keeps a child in their communication board during use, so accidental taps can't leave the page mid-conversation.
Accounts, billing & data
How do subscriptions work?
Premium can be purchased through Apple in-app purchase on iPad or through our website (processed by Stripe). Manage or cancel Apple subscriptions in your device's App Store settings; for website purchases, contact us.
How do I restore my purchase on a new iPad?
Sign in with your account and your premium status and data sync automatically. Apple purchases can also be restored via "Restore Purchases" in settings.
How do I sign in without a password?
Enter your email and we send a magic link โ tap it on your iPad and you're in. No password to forget.
How do I delete my account and data?
In the adult-gated settings choose account deletion, or email us โ full steps and timelines are in our privacy policy. Deletion is permanent and removes all child profiles and records.
Where can I read about privacy?
Everything we collect and why is in our privacy policy โ written in plain language.
Troubleshooting
My data isn't syncing across devices.
Check that both devices are online and signed into the same account, then reopen the app. Sync is automatic and debounced, so brief delays of a few seconds are normal.
I forgot my adult PIN.
Contact us from your account email and we'll verify you and help reset it.
The app isn't behaving as expected.
Force-quit and reopen the app first, then restart the iPad. Still stuck? Email us your iPad model, iPadOS version, and app version, and describe what you tapped just before the issue โ that's usually enough for us to reproduce and fix it.
A purchase isn't unlocking premium.
For Apple purchases, try "Restore Purchases" in settings and confirm you're signed into the correct Apple ID. For website purchases, reply to your Stripe receipt email or contact us and we'll sort it quickly.
For therapists & clinics
How do I connect with a client's family?
The family's account holder invites you into the care circle; you'll then see the Therapist Hub with that child's regulation data and boards.
Can I use GoRegulate with multiple clients?
Yes โ each family connects you from their own account, and the Therapist Hub keeps clients separate.
Do you sign BAAs for US covered entities?
Yes โ email us with subject "Clinical" before onboarding client data. Details in our privacy policy.
Still stuck?
Email ceo@goregulate.ca with your iPad model and app version, or see all the ways to reach us. We aim to reply within two business days.